Yvonne Formel on Facebook
5 years ago
09/22/2016, 08:08 AM
This comes to us from customer Jim F. of Naperville:
I contacted 4 local roofers based on recommendations from neighbors. I prefer to do business with locally owned private companies with experience. My roof shingles were very curled and a small leak had started by improper flashing installation of radon stack vent, done before 2008 by prior owner.
Only two called me back (same day). One took 2 weeks to call back, one never responded. By that time the contract had been executed.
The contract for roof replacement was awarded to Showalter Roofing Service for these reasons:
A. Prompt response by Jeff Rosier on my request for quote(inspected roof, gave quote on the spot, followed up by professional written proposal next day via email, all specifications and materials clearly defined, answered all my questions, attached pictures.
B. Work scheduled about a week out. Materials showed up 7:45 am the day of job, crew arrived 7:00 am, earliest time permitted in Naperville to work. All debris from tear-off removed, driveway and roof cleaned.
C. Sales contact checked on the job in progress and came back next day after completion, found a few loose nails on the roof, removed them, inspected job and clean-up (blew out a small amount of debris in garage from shingle removal), took pics of loose nails to show the crew as an opportunity to reach 100% satisfaction, and took new pictures for my file.
D. Noticed my bathroom fan was improperly vented to the attic, installed proper new vent. Replaced all mushroom cap vents.
E.. Competitive price (all quotes were for same materials, specs).